Purchase Terms

• Owner: Elisabet García Martínez (MotoDirecta)
• Tax ID: 03886397-H
• Address: Peña de las Águilas 1351, 03296 Elche (Alicante), Spain
• Email: info@motodirecta.es · Telephone: +34 622 457 042
• Activity: purchase and sale of used motorcycles

These terms govern purchases made at MotoDirecta’s premises and distance purchases agreed by telephone, WhatsApp or through the website. The customer accepts them when the purchase is concluded.

The website does not take automatic payment. The process is:

• Select a motorcycle from the catalogue.
• Contact us to confirm availability, final price and vehicle details.
• A motorcycle may be reserved against a deposit, for which a receipt is provided.
• The sale is completed by an agreement signed by both parties.

Reservation and deposit: the amount paid to reserve a motorcycle is deducted from the price and works as a deposit (arras). It is forfeited if the customer decides not to buy, and it is refunded in full within 14 calendar days if the purchase does not go ahead for a reason not attributable to the customer, in particular if the lender refuses the planned finance. A reservation made at a distance or away from our premises may also be cancelled without giving a reason within 14 calendar days of payment, with a full refund.

Prices are in euros and include applicable taxes. Used motorcycles may be sold under Spain’s special second-hand goods VAT scheme (REBU). Where MotoDirecta only manages a commission sale, the owner sells to the buyer and the advertisement identifies that arrangement. Intermediation services are subject to ordinary VAT. Catalogue information is indicative under the Legal Notice. The change of ownership (€190, see section 6) and, if chosen, home delivery are added to the motorcycle price and shown separately on each vehicle page and in the contract.

• Bank transfer to the account supplied for the transaction.
• Cash: only for transactions below €1,000 (Article 7 of Spanish Law 7/2012). All payments for the transaction, including the deposit, count towards that limit.
• Finance, subject to approval by the lender, which grants the credit: MotoDirecta acts as a non-exclusive credit intermediary. If the lender refuses the finance, the purchase does not go ahead and the deposit and any other amount paid are refunded in full, unless the customer chooses to pay another way. See motorcycle finance.

• Free collection from our premises in Elche (Alicante).
• Home delivery within mainland Spain for €250; for the Balearic Islands, ask us for the cost and timing. Timing is indicative and agreed with the customer. When MotoDirecta ships the motorcycle, the risk of loss or damage in transit is ours until the customer receives it.

Change of ownership: handled by MotoDirecta with the Spanish traffic authority (DGT) for €190 (DGT fee and handling). The motorcycle may not be ridden until it is registered to the buyer, so we file the application before delivery and hand the motorcycle over with the registration certificate in the buyer’s name or with the provisional document that allows it to be ridden until the final one arrives.

Motorcycles include a 12-month warranty except where the vehicle page expressly identifies an intermediary sale between private individuals. See Warranty and returns for coverage and exclusions.

Purchases concluded at a distance (by telephone, WhatsApp, email or through the website, even after visiting us to see the motorcycle) and contracts signed with us away from our premises carry a 14-calendar-day withdrawal right from receipt of the motorcycle. On withdrawal, everything paid is refunded, including the change of ownership, except home delivery: only the cheapest standard delivery option offered is refunded, which is free collection from our premises. The direct costs of the return (return transport and the change of ownership back to MotoDirecta) are borne by the customer; we estimate they amount to no more than €440, and the amount for each purchase is stated in the contract before it is signed. There is no statutory change-of-mind withdrawal right for a purchase agreed at the premises with the price and terms given in writing there, even if the contract is then signed remotely or the motorcycle is delivered to the customer’s home. Nor is there one for motorcycles listed as an intermediary sale between private individuals (shown on their vehicle page): the seller is the private owner and the sale carries no withdrawal right, whether concluded at a distance, away from our premises or at them; it is final once signed. The full process and model form appear in Warranty and returns.

The binding purchase agreement is completed in Spanish and a signed copy is provided to the customer. MotoDirecta retains it for the periods required by Spanish commercial and tax law.

Complaints may be sent by post to Peña de las Águilas 1351, 03296 Elche (Alicante), Spain, by telephone on +34 622 457 042 or by email to info@motodirecta.es. We issue a receipt with a complaint number and reply within 15 days of submission. Official complaint forms are available free of charge on request.

MotoDirecta is not a member of any consumer alternative dispute resolution entity. If a complaint is not resolved, when we reply or within one month of submission at the latest, we will inform the customer on paper or by email of at least one competent entity and whether we will take part in the procedure.

Spanish law applies. Disputes are heard by the courts with jurisdiction under the law; consumers may in all cases go to the courts of their own domicile.